Privacy Policy mitr77 – Your Personal Data Protection

1 Information We Collect

Mitr77 collects various types of information to enable us to provide a secure, seamless, and high-quality service to all members. Generally, the information we collect falls into two main categories:

Information You Provide Directly

• Identity information — full name, date of birth, identity card number or passport number.
• Contact information — email address, mobile phone number, and residential address.
• Financial information — bank account details and e-wallet account numbers for deposit and Withdrawal purposes.
• Verification documents — copies of your identity card, utility bills, or other documents required for the KYC process.
• Communications — records of your correspondence with the mitr77 customer support team.

Automatically Collected Information

• Log and technical data — IP address, web browser type, device operating system, and access timestamps.
• Usage data — pages visited, games played, session duration, and transaction records within the Platform.
• Device data — unique device identifier, device model, and network information.
• Cookie data — information collected via cookies and tracking technologies described further in Section 6.

2 How We Collect Data

Mitr77 collects your personal information through several transparent and lawful methods:

• During account registration — when you complete the registration form and create a new account on the mitr77 Platform.
• During identity verification (KYC) — when you submit the required verification documents before your first Withdrawal is processed.
• During financial transactions — deposits, Withdrawals, and other financial activities conducted through the Platform.
• During platform usage — automatically via cookies, log files, and similar tracking technologies when you browse the mitr77 website or use the mitr77 app.
• Through support communications — when you contact our customer support team via live chat or email.
• Through legitimate third parties — from payment service providers, identity verification operators, and public sources permitted by law.

3 How We Use Your Data

Mitr77 uses collected information solely for legitimate and necessary purposes. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

Purpose of Use	Legal Basis
Member account management and verification	Contract fulfilment
Processing of deposits and withdrawals	Contract fulfilment
Identity verification (KYC) and fraud prevention	Legal obligation
Anti-money laundering monitoring and prevention	Legal obligation
Service communications and technical notifications	Legitimate interest
Marketing and promotion of selected offers (with consent)	Member consent
Product improvement and user experience analytics	Legitimate interest

4 Data Sharing with Third Parties

Mitr77 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share your information with selected third parties in limited and controlled circumstances as follows:

• Payment service providers — such as banks, card processors, and e-wallet operators that assist us in processing your financial transactions.
• Identity verification operators — companies that assist us with the KYC process and document verification to ensure the security of your account.
• Technology service providers — cloud infrastructure, software providers, and technical partners that assist us in operating the mitr77 Platform.
• Sovereign authorities — law enforcement agencies or regulatory bodies when we are required to do so by Malaysian law or court order.

All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for specified purposes.

5 Your Data Security

Mitr77 implements robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures we employ include:

• 256-bit SSL Encryption for all data transmissions between your device and mitr77 servers.
• Two-factor authentication (2FA) available on all member accounts as an additional layer of security.
• 24/7 security monitoring by a dedicated cybersecurity team to detect and respond to any threats.
• Internal access controls strictly enforced — only authorised personnel who require access to specific data are permitted to view it.
• Regular security audits by independent parties to assess and improve the security posture of the mitr77 Platform.
• Encrypted data backups to ensure service continuity and data protection in emergency situations.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are also responsible for maintaining the security of your account login credentials.

6 Cookies & Tracking Technologies

Mitr77 uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Necessary cookies — required for core Platform functions such as Login, game sessions, and security. These cookies cannot be disabled.
• Performance cookies — helps us understand how members use the Platform so we can continuously improve the overall user experience.
• Functional cookies — allows the Platform to remember your preferences such as language, display settings, and Login information.
• Analytics cookies — used by analytics tools to collect aggregated information about our website traffic and usage patterns.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the mitr77 Platform.

7 Your Rights Over Personal Data

As a mitr77 member and an individual whose data we process, you have the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA):

8 Data Storage & Transfer

Your personal data is stored on secure, protected servers. mitr77 retains your personal data for the period necessary to fulfil the purposes described in this Privacy Policy, namely:

• Active account data is retained for as long as your account remains active.
• After account closure, data is retained for five (5) years to meet anti-money laundering and accounting legal requirements.
• KYC records are retained in accordance with applicable regulatory requirements, typically not exceeding seven (7) years.

In cases where data must be transferred across international borders, mitr77 ensures equivalent protection is applied through recognised data transfer mechanisms such as standard contractual clauses.

9 Children's Privacy

The mitr77 platform is strictly for individuals aged 18 years and above. We do not knowingly collect or process personal data from minors. If we discover that data belonging to an underage individual has been collected without our knowledge, we will immediately delete such data and close the account in question.

If you discover or suspect that a minor has registered on the mitr77 Platform, please notify our support team immediately so that prompt action can be taken.

10 Third-Party Links

The mitr77 platform may contain links to third-party websites or services from time to time. This Privacy Policy applies solely to the mitr77 platform. mitr77 is not responsible for the privacy practices or content of any third-party websites you access through those links. We encourage you to read the privacy policy of every website you visit.

11 Changes to This Privacy Policy

Mitr77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. You will be notified of any material changes via your registered email or a prominent notice on the mitr77 homepage at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the latest version of this Privacy Policy. Your continued use of the mitr77 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team via:

• Live Chat — available 24 hours a day, 7 days a week on the mitr77 Platform.
• Email — [email protected] (text display only, no clickable link).

We are committed to responding to all privacy-related enquiries within 3 working days from the date of receipt.